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  • What is a Privacy Policy?
    A privacy policy is a statement that discloses some or all the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfills a legal requirement to protect a visitor or client's privacy.
  • What type of information do we collect?
    We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
  • How do we collect your information?
    When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
  • Why do we collect your personal information?
    We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations.
  • How do we store, use, share and disclose your personal information?"
    Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
  • How do you communicate with site visitors?
    We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
  • How can site visitors withdraw their consent?
    If you don’t want us to process your data anymore, please contact us at shopwinnerscircleuk@gmail.com
  • Privacy Policy Updates
    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
  • Questions and your contact information
    If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at shopwinnerscircleuk@gmail.com
  • How do I pick my size
    Please see attached a size guide to our products. Winners Circle Size Guide
  • How Can I Return An Item?
    Winners Circle London currently does not operate a exchange or return policy. Customers who are unfortunately not happy with their purchase(s) can contact as @shopwinnerscircleuk@gmail.com and our team will seek to deal with the matter as soon as possible.
  • How Can I Return An Item?
    Please be advised, Winners Circle London currently do not operate an exchange or returns policy. Please contact shopwinnerscircleuk@gmail.com for more info.
  • I Recieved The Wrong Item?
    If you received your parcel and there's a wrong or missing item and you haven't received an email from us, please get in contact with our support team at shopwinnerscircleuk@gmail.com and they will be able to assist you with this.
  • I Recieved The Wrong Item?
    Please get in contact with our support team at shopwinnerscircleuk@gmail.com and they will be able to assist you with this.
  • Can I Exchange Items?
    Please be advised, Winners Circle London currently do not operate an exchange or return policy. Please contact shopwinnerscircleuk@gmail.com for more info.
  • When will I receieve my order?
    Items are typically shipped within 2-3 days of order confirmation. Delivery usually takes 3-5 days for UK deliveries. Our UK courier delivers from Monday to Friday. Please note that couriers do not delivery on Bank Holidays. Please alllow an extra day for delivery.
  • I am missing an item, What do I do?"
    In the unlikely event you are missing an item from your order, Please contact our team at shopwinnerscircleuk@gmail.com, we will do our best to assist you.
  • When will I receieve my order?
    Items are typically shipped within 2-3 days of order confirmation. Delivery usually takes 3-5 days for UK deliveries. Our UK courier delivers from Monday to Friday. Please note that couriers do not delivery on Bank Holidays. Please alllow an extra day for delivery.
  • I am missing an item, What do I do?"
    In the unlikely event you are missing an item from your order, Please contact our team at shopwinnerscircleuk@gmail.com, we will do our best to assist you.
  • Shipping & Delivery to: UK
    Standard delivery - £3.50 ( Deliveried within 3-5 working days) Winners Circle London also offers free delivery for orders over £60 Next day delivery- £5.99 (UK deliveries are provided by Royal Mail) Please note that Winners Circle does not deliver on Weekends and Public Holidays "UK deliveries are provided by Royal Mail"
  • Shipping & Delivery to: Europe
    Royal Mail International delivery with tracking number/signatured required- £12 (delivered within 5-7 working days). Free delivery on orders over €100 Please note that Winners Circle London does not make deliveries on Weekends or Public Holidays
  • Shipping & Delivery to: North America
    Royal Mail International delivery tracked & signed -£15 (Delivered within 5-7 working days) Free delivery on orders over $100/$130 CAD/CANADA Please note that Winners Circle London does not delivery on Weekends or Public Holidays
  • Shipping & Delivery to: Australia
    Royal Mail International delivery tracked & signed - £15 (Delivered within 5-7 working days) Please note that Winners Circle London does not deliver on Weekends or Public holidays
  • Purchasing Goods Online
    You make an offer to purchase a product from us (your "order") through completing the following stages below on the website: Adding the product to your basket Entering billing details Enterig billing address Confirming your order Your offer only represents to us an offer to purchase a product from us and does not form a binding contract until we accept your payment. In the case whereby you order more than one product your order contains a series of offers for each product individually. On receipt of your order, we will send you an order acknowledgement email to the email address which you provide in the order process. This order acknowledgement email will contain your order number, details of the goods ordered and a delivery estimate. Please note that this email is only to acknowledge that your order has been received, and is not a representation of a acceptance to purchase goods from us. We must receive full payment of the price of the goods before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your goods' despatchment. An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you and send you an order despatch email which includes details of the product. We reserve the right to refuse any offers in an order prior to acceptance. If a product is not available we will include details of the unavailable product in the order despatch email. A product which is not available will not be included in the contract for a product which is despatched. All prices and charges on the website are in the relevant currency for the region selected at the top right hand corner of the website and in GBP .
  • Use License
    You may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial).
  • Governing Laws
    Any claim relating to Winners Cirlce London Limited's web site shall be governed by the laws of the State of England without regard to its conflict of law provisions.
  • How Can I Pay For My Product?
    We accept all major debit cards and credit cards. Visa, Visa Debit / Delta, Visa Electron, MasterCard Debit, MasterCard, UK Maestro, & PayPal. All transactions are processed via Wix Payments or PayPal and are encrypted for your safety.
  • How do I pick my size
    Please see attached a size guide to our products. Winners Circle Size Guide
SIZE GUIDE
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